Booking Policies

Cancellation policy

We ask that you please reschedule or cancel at least 2 days before the beginning of your appointment.

A £10 deposit and verified card confirmation is required when booking all new appointments.

If you cancel your appointment less than 48 hours before, you will be charged 50% of the treatment price (minus the £10 deposit). E.g. for a £40 appointment, your £10 deposit will become non-refundable, plus £15 (50% of the remaining treatment price).

If you want to reschedule your appointment less than 48 hours before, your £10 deposit becomes non-refundable and a new deposit will be required to rebook.

Your deposit is transferable only once (must be at least 48 hours before your appointment), after which it becomes non-transferable and non-refundable, and a new deposit will be required to rebook.

No show policy

If you no-show your appointment, you will be charged 100% of the treatment price and denied future bookings until any outstanding balance is paid.

Repeated last-minute cancellations may result in future bookings being refused.

Travel and parking

You'll receive my address upon booking, or you can find me on Google Maps.

There is free street parking nearby (Penstone Park or Annweir Ave), 2 hours free parking at Lancing Library (a 1 minute walk away), or cheap Pay & Display parking in Lancing town behind Truffles Bakery (from as little as £1), a 2 minute walk away.

Please do not park in the flats' parking or on the driveway, and please do not block any entry points for my neighbours.

Lancing train station is also less than a 5 minute walk away.

The day before your appointment, you'll receive an email with all the information on how to find my salon. If you have any questions, please feel free to contact me!

Patch testing

All clients must have a patch test and consultation at least 24 hours before any tinting, lifting or lamination service. This is the perfect opportunity to discuss your goals, habits and any questions beforehand.

New clients must book a patch test — this is non-negotiable and is your responsibility to book via my website or DM.

Arriving to your appointment without a prior patch test will result in being turned away and charged 100% of the appointment.

If you no-show your patch test, you will incur a £5 non-refundable fee.

Deposits

A £10 deposit is required to secure your appointment.

It will be deducted from your total on the day, or kept as a rolling deposit for your next booking.

The deposit can be transferred once, with at least 48 hours' notice. After this, it becomes non-transferable and a new deposit will be required.

Deposits are taken via my online booking system or at your consultation/patch test appointment.

No shows and lateness

There's a 15-minute grace period for lateness. If no contact is made within this time, your appointment will be cancelled and marked as a no-show.

No-shows will be charged 100% of the treatment cost, and future bookings will be refused until the balance is cleared.

Please note, if I'm fully booked, late arrivals may need to be rescheduled.

Payments

All payments need to be settled in full at your appointment.

Your appointment total is calculated minus your deposit, or you can keep your deposit on your account to secure your next appointment with me.

I accept contactless payments, debit/credit cards and cash.